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Shipping & Returns

Our Freight costs :

Nationwide under 2kg  $5.00
South of Taupo up to 15kg  $6.00
Taupo and north up to 5kg  $9.00, each additional 5kg  $9.00
South Island 2 to 3kg $9.00, up to 5kg  $12.00, each additional 5kg  $12.00

We normally ship orders within NZ through Courier Post. If shipping to a Rural Delivery address, we use NZ Post.

Generally, delivery is within 4 days depending on location.

Our Online Store estimates delivery times in good faith and in stock items usually ship in 2-4 business days.

For security reasons, please understand that your order processing may be delayed if the "ship to" address on your order differs from the "billing address" on your credit card.

Our Online Store will arrange payment for shipping and insurance with the carrier, but such costs are your responsibility as we are shipping on your behalf.

Risk of loss is upon you once Our Online Store delivers the product to the carrier.

Delivery times are good faith estimates only and Kereru Natural Products will not be liable for delays.

All Shipments are subject to stock availability.

Kereru Natural Products does not consider an item "backordered" if it is temporarily out of stock but is currently in production, and is expected to be placed into inventory within 7 business days from receipt of your order.If at any time after receipt of your order, Kereru Natural Products discovers that there will be a longer delay, Kereru Natural Products will notify you via email as to the backorder and you will be given the opportunity to cancel your order at this time. When a product is backordered, we will use reasonable efforts to promptly inform you via email of this situation as soon as it becomes apparent.

Kereru Natural Products reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item in the form of a split shipment.

In the event an item is sent back to Kereru Natural Products for an exchange, shipping costs are the responsibility of the customer.

Kereru Natural Products does not ship on Saturday or Sunday. 

Kereru Natural Products International Ordering Policy At this time, our online system is configured to handle the shipping of orders within New Zealand only.  You warrant and represent that you are eligible to receive Products under New Zealand law.

Exchanges and Returns If for any reason you're not satisfied with your purchase, please return it to us within 14 days of the invoice date. We have established the following return policy: Any return or exchange will need to be sent back within 14 days for processing. Please note: Any return or exchange that exceeds 14 days will not be accepted and the item will be shipped back at the customer's expense. The item must be in perfect condition with the original tags attached. Worn, soiled, odorous, damaged, or altered items cannot be returned and will not have a credit issued upon return. Please note: Items may be exchanged or returned for store credit only! Shipping charges are NOT refundable. kereru@kereru.co.nz Copyright 2007 All Rights Reserved.

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